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Web usability is all about being able to quickly find what you are looking for.

20 Tips for Excellent Retail Customer Service.

Online consumers will be better informed about their warranties and return rights following action by the Australia Competition and Consumer Commission (ACCC), which will see non-complying companies put on notice.

Figures from the latest Canon Consumer Digital Lifestyle Index (CDLI) reveal that Australian consumers defied the global economic mood, buying more digital lifestyle products in the first six months of 2009 than in any other first half.

The consumer electronics industry is all about convergence these days as more and more imaging products come onto the market with a multitude of applications and features.

The boom in DSLR camera sales has eased with unit sales showing a marked decline in August and September, according to latest figures compiled by GfK.

Chris Wilkinson asks just how good is the service in your store? Do you really know what customers are thinking - more importantly what are they telling their friends?

Retail marketing group First Retail is running a cheeky little campaign urging clients to capitalise on FUJIFILM Australia's protracted sale of its remaining Rabbit Photo outlets.

The Australian Retailers Association said retailers are worried that the latest interest rate rise would frighten consumers into financial hiding just in time for the 2009 Christmas trading season.

The importance of floor staff being able to articulate brand attributes and difference has been underlined following a marked upturn in recommendations for Samsung CE products in the US.